Shipping Costs

Free shipping applies to all standard orders over $250.

The following rates apply to orders under $250.

Australia: AUD $10
USA: USD $10
Rest of the World USD $10

All worldwide orders ship from our Lisa Maree warehouse located in Australia, DHL Express for approximate delivery time within 3-5 days of placing an order on in-stock items.

All items for Australia ship from our warehouse in Australia by Express Post for approximate delivery within 2-3 days from placing an order on in-stock items.

If you require an item order more urgently than listed above, please do not hesitate to contact us at: reception@lisamaree.com.au for a faster shipping option.

Currency, Taxes and Duty

Note that all product prices indicated and payments made on the Online store site within Australia are in Australian Dollar currency. The site will identify your location and bill Australian dollars when logging on and shipping to an Australian address.

Note that all product prices indicated and payments made on the Online store from the USA and Rest of the World are in US Dollar currency. The site will identify your location and bill US dollars when logging on and shipping to a non-Australian address.

Orders to countries outside Australia and the USA may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, contact your local customs office.

Item Availability

Because stock quantities are not updated in real time, on rare occasions items may be sold out at the time of purchase. If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

Changes to Your Order

Once your order has been placed, we are unable to make changes or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at reception@lisamaree.com.au immediately. If your order has already been shipped, Lisa Maree accepts no responsibility for incorrect details entered.

If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended. Please note we reserve the right to cancel any order at any time, at our sole discretion.

Shipments which are rejected by the receiver will result in the customer incurring redirection fees. On the instance that a shipment is rejected by the receiver, it is the customer’s responsibility to contact us to notify us of the situation.

Lisa Maree reserves the right to cancel any order after purchase.

Ordering Information

For all Online customer service and product enquiries, email us at reception@lisamaree.com.au

Returns:

If you would like to return or exchange your purchase for any reason, please follow the returns procedure below.

Returns:

1. Email us at reception@lisamaree.com.au to obtain a Return Authorisation Number (RA Number), quoting your Order Number. You must notify us of the reason for the return and if you require an exchange or a credit.

2. You can download an Online Store Returns Form here. This must be completed and sent to us with your return.

3. When returning goods, please enclose:

a. The completed Online Store Returns Form, including your RA number

b. Your receipt

c. Your goods for return, including packaging and tags

4. To organise a return:

a. Enclose the garment (and its original packaging), and the returns form, inside secure packaging;

b. Ship the package back to us, return shipping is at your own cost.

We do not refund initial shipping charges for goods returned. Items we exchange will be resent to you at our own cost.

Please either mail the item back to us or use a reputable courier company of your choice.

Express Mail: For returns sent by mail, please use an express postal service to ensure your item is received within the accepted time frame.
Courier: For returns sent by courier, please use a reputable courier company of your choice, such as UPS/DHL.

Once we have received your return request via email, we will provide you with the nearest warehouse address to ship back your item.

Please note items received outside of the specified returns period will not be accepted.

General

Returns or exchanges are accepted on goods within 15 days from the date of purchase. Items received outside this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Every garment shipped has a tag attached reading “Once this tag is removed, this garment cannot be returned”. Once this tag has been removed, the garment is no longer returnable. We strongly suggest all items are tried on as soon as they are received.

We are unable to accept returns on Lisa Maree items purchased through other vendors, please contact the store you purchased through for returns. Goods will only be processed if they have a valid Online Store Returns Form.

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or credit on the cost at purchase price (excluding original shipping cost). Please allow 5 working days for returns to be processed. You will receive email notification of the status of your return.

Swimwear and Lingerie

For all swimwear and lingerie, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.

Gift Vouchers

Gift Vouchers may not be returned and are valid for 1 year from the date of issue, and are valid for use online.

Cancellations and order modification

Once an order has been placed on our website we are unable to modify or cancel the order. Please refer to our returns policy and return your purchase once you have received your order if you wish to return or exchange an item.